Frequently asked questionS
Where are you situated for pick ups?
Our pick up address is 8 Jarrahdale Drive, Elanora. Our kitchen is down a steep drive way, please drive or walk down. You will find us in the bright blue house to the right at the end of the driveway.
How do I request a quote?
Please fill in our contact form found here and we will get back to you ASAP.
What information do you need in my first email?
to ensure the ordering process is as smooth as possible please provide, date, catering numbers, event type and cake design. If you have any pictures of cake designs you like the look of please forward these as well. You can find all types of cake designs on my Instagram or Face Book Page, link below.
What is your deposit and refund policy?
To hold the date I just require a 50% deposit then the remainder is due 2 weeks out from pickup/delivery or with prior arrangement the final payment can be paid by cash on pick up. Payment is by direct deposit or PayPal (2% transaction fee applies). Deposits of 50% or final payment two weeks out from the date of pickup/delivery is non refundable.
How far in advance should I order my cake?
For a big event like a wedding 6 months is best. We take bookings for weddings 2 years out from event date. However for smaller celebrations as little as 1 to 2 weeks notice is doable. But please be aware as a small business I can only do so many cakes a week so when the allocated time is full that week is booked out. Busy periods such as autumn and spring can book out months in advance.
Do you have a price list?
I have a price range that I use for all my cakes but not a price list. Every cake is different depending on the butter cream application you want or if you want fondant. Please request a quote today.
Do you charge more for wedding cakes?
All our cakes are the same price dependent of size and detail required. Weeding cakes may be a bit more due to set up a venue etc but not for the actual cake.
How will my cake be packaged for me to transport or delivery?
All cakes are displayed on Masonite cake boards. They are packaged up in sturdy cake boxes for safe and easy transport. All tiered cakes are very well structured with dowl and cake boards between the tiers to keep them as strong as possible. After the cake is out of my hands it is your sole responsibility.
How should I store my cake?
All cakes coated in butter cream should be refrigerated until they are required for display. All fondant cakes should be kept in a dry, cool room, preferably air conditioned. Cakes can be brought out approximately 2 hours before displaying depending on weather temperature.
Do you send decorated cookies by post?
Can you package my cookies individually?
Yes we can seal them individually in cello bags with ribbon for no additional cost. Need to add a personalised tag? We can do this for you also.
Do you offer bulk prices for cookies and cupcakes?
Do you cater dessert tables/high teas?
Yes, please request a copy of your price list in your enquiry.
Do you deliver?
We recommend having us deliver all cakes that are 3 tiers or higher. We deliver all wedding cakes that require set up on location with flowers etc. If I have spare time on other days with cake production and other personal commitments I can deliver smaller cakes to your door or venue.
How much is delivery?
Delivery cost is dependent of distance traveled and if setup is required. We also charge extra if the delivery address is harder to get to due to unsealed roads etc.
Where do you deliver to?
South to Byron Bay and the greater Gold Coast Area.
Can you supply personalised toppers?
Yes. We have an amazing supplier and the average price is $45 for laser cut acrylic or wood toppers. Please make sure you give us at least a weeks notice.
Do you hire toppers or cake stands?
Can I use my own florist/flowers?
To ensure a perfect fit for your wedding cake we recommend you employ your florist to supply the flowers. We will liaise with your florist to ensure correct sizing and quantity and we will arrange the flowers on the cake on delivery. If you are unable to have your florists supply the fresh blooms we can supply them fro you. We do not allow your florist to apply the flowers as it is important to us that the final cake represents our work.
For celebration cakes I will supply the flowers. With the small amount I order some times flowers will have to be swapped for what is in season or what is readily available from my florist, while still staying with the theme.
Do you cater dietary requirements?
Sorry we do not cater allergy or other dietary requirements. All our recipes are tried and tested and altering them is not possible. If you would like a recommendation of a local supplier who specialises in gluten free products etc I can accommodate this .
Are you qualified Pastry Chef?
Yes I am a qualified Pastry Chef. I have over 15 years experience in dessert restaurants, cafes, wholesalers and large hotels such as the Sofitel & Hilton.
Can I keep my cake after the event and for how long?
Yes, up to one week in the refrigerator or 3 months in the freezer. But as stated above once the cake leaves my hands it is your sole responsibility.
Do you cater butter cream and fondant cakes?
Yes we do both styles of cakes. Please do not be afraid to use fondant, the product has come a long way in the past 20 years and we use the thinnest coating with a delicious white chocolate ganache layer under it.
Do you offer wedding cake tastings?